Terms

Terms of Use Agreement

The use of this site is governed by the policies, terms and conditions set forth below . Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to ACESWIMMING.COM.AU indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by ACESWIMMING.COM.AU
 
ACESWIMMING.COM.AU reserves the right to make changes to this site and these terms and conditions at any time.

 
Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ACE SWIMMING reserves the right at any time after receipt of your order to accept or decline your order for any reason. ACE SWIMMING reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

 

Liability

ACE SWIMMING is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.

 

Delivery

The delivery times provided by ACE SWIMMING are estimates only. ACE SWIMMING will not be held accountable for late deliveries or loss or damage relating to late deliveries. 
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. ACE SWIMMING can not be held responsible for incorrectly entered delivery addresses.

 

Acceptance of the goods

The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.

 

Warranties

All warranties offered are the manufacturers warranties and not that of ACE SWIMMING.

 

Pricing

Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars.

 

Order cancellations

If notified before goods have been dispatched, ACE SWIMMING can accommodate order cancellations. If items have been shipped, ACE SWIMMING reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.

 

Copyright and Trademark Notice

This site is owned and operated by ACE SWIMMING PTY LTD. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of ACE SWIMMING PTY LTD. All software used on the site is the sole property of ACE SWIMMING PTY LTD or those supplying the software. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without ACE SWIMMING PTY LTD prior written permission. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
 
Typographical Errors

In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, ACE SWIMMING shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. ACE SWIMMING shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, ACE SWIMMING shall immediately issue a credit to your credit card account in the amount of the charge.
 
Links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that ACE SWIMMING is not responsible for the operation of or content located on or through any such site.
 

REFUNDS (EXCL. SWIMWEAR)

 
For a refund, please include the invoice you received with your parcel and indicate the reason for return. Goods must be returned within 30 days unworn and unwashed with all labels/tags attached. We will credit your original method of payment, excluding delivery (unless goods are faulty or not as ordered) or hold a credit against your membership for future purchases. All refunds & exchanges are up to ACE Swimming’s discretion. Goods suspected as faulty will be accepted within 3 months (90 Days) from original purchase date, accompanied by original receipt with indication of problem/s. ACE Swimming will determine a right course of action for these products. ACE Swimming will not be responsible for obvious ‘wear & tear’ & miss-use of products. Please note: Products used in Salt &/or Chlorinated water will affect the garment/product over time, this is inevitable- ACE Swimming suggests adhering to care label guidelines & rinsing all product in luke-warm, fresh water after each & every use. Hang to air-dry in shaded area. This will prolong the life of your garment by a great deal.

There are strictly no exchanges or refunds on sale items, please choose styles, sizes & colours with care. (Policy may be subject to change dependent on sale)

 

EXCHANGES (EXCL. SWIMWEAR)

There is a $5.00 return fee for all exchanges, therefore if you would like to exchange either size, style or colour, please follow the same instructions as above indicating your requirements and include $5.00 for Australia (cheque/money order or credit card details) or $10.00 for International (credit card only) for re delivery.

SWIMWEAR POLICY

ACE Swimming hopes our customers understand due to heath issues we cannot accept exchanges or refunds on swimwear (like underwear) as we cannot control the way in which it is worn, tried on etc. This is in the best interest of all our customers both future & current. This is a company initiative.
 

PRIVACY POLICY

This privacy policy sets out how ACE SWIMMING uses and protects any information that you give ACE SWIMMING when you use this website.

ACE SWIMMING is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

ACE SWIMMING may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from September 30, 2009.

What we collect

We may collect the following information:

  • Name
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

 

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.